EDI Managed Services

The businesses of today face the challenge of keeping pace with both their own competition and increasing technological requirements from customers and vendors.

Nowhere is this clearer than in the world of electronic data interchange (EDI). Not only is it costly to maintain an infrastructure to support the standards and mandates enforced by trading partners, but it is also difficult to keep staff current with the right skills to deliver the required services. The Persimmon Group’s approach to EDI through Managed Service not only can address daily EDI operations but also can position a company to provide a competitive advantage with that operation. The Persimmon Group’s Managed Services provide your company with:

Expert management of your B2B processes and communications

Increased operational efficiency

Quicker response to ever-changing demands

Exceptional visibility across your value chain

Cost savings through lower technology and resource costs

Increased customer satisfaction

Depending on your current staffing The Persimmon Group offers three levels of EDI Managed Services.

At each Level, The Persimmon Group’s Managed Services offerings provide the ability for your business to adapt to the evolving business and IT challenges facing you by providing a data integration strategy that matches your needs. Whether looking at expanding legacy applications or gaining better utilization of current technologies, Persimmon Group delivers measurable results.

LEVEL 1:

System Monitoring

At this level, the EDI software would be monitored for performance. Daily checks and email notifications will determine if there were any issues with EDI data transmission. Services include:

EDI mapping and Production Support

Proactive system monitoring for all EDI activities & overall system health

Troubleshooting for quicker error resolution

LEVEL 2:

System Monitoring & Error Resolution

At this level, the Managed Services Team not only informs you of EDI related errors but also takes steps to develop a resolution. This level of service requires a deeper understanding of your applications and business in order to act on your behalf. Services include all of the above as well as:

Coordinate with trading partners and/or business users to resolve issues as they arise

Management and monitoring of all schedule EDI processes and specialized jobs

Incident creation and full execution to resolution

LEVEL 3:

System Monitoring, Error Resolution & New Trading Partner Set Up

At this level, the Managed Services Team becomes your EDI department and will respond to all needs and requirements involving EDI requests. Services include all of the above as well as:

Full daily administration and management of all EDI related activities

Onboarding of new trading partners and changes to current

We’re a Leader in the EDI Managed Services Industry.

Find Out How The Persimmon Group Can Help Your Business Thrive.